‌Effective Date: 26 September 2026‌

Welcome to www.kitchenthingsnz.com, operated by KITCHEN THINGS NZ LIMITED, located at 390C Church Street, Penrose, Auckland 1061, New Zealand. Your privacy is our top priority, and this Privacy Policy is designed to clearly explain how we collect, use, store, share, and protect your personal information when you access, browse, and use our website and all related services for purchasing our premium kitchen textile products, including dish rags, place mats, tablecloths, oven mitts, and other kitchen cleaning essentials.

This policy is fully compliant with the New Zealand Privacy Act 2020, including the newly implemented Information Privacy Principle 3A (IPP3A) under the 2025 Privacy Amendment Act, which came into force on 1 May 2026, as well as all applicable domestic consumer protection regulations for e-commerce operations. By visiting and using our website services, you acknowledge that you have read, understood, and agreed to all terms outlined in this Privacy Policy. If you do not agree with any provision of this policy, please discontinue using our website immediately.

1. Scope of This Privacy Policy

This Privacy Policy applies exclusively to all personal information processing activities conducted by KITCHEN THINGS NZ LIMITED through our official website www.kitchenthingsnz.com. It covers all users who visit our website, browse product pages, create an account, place an order, submit feedback, contact our customer support team, or participate in any interactive functions on our platform.

This policy does not apply to third-party websites that you may access through external links posted on our site. Each third-party website operates under its own independent privacy protection framework, and we strongly advise you to review their respective privacy policies before providing any personal information on those platforms. We do not assume any responsibility for the data handling practices of these external third-party services.

2. Collection of Your Personal Information

We strictly follow the legal, fair, and minimum necessary principle when collecting your personal information, and we only gather data that is essential to deliver our full range of kitchen textile shopping services to you. The personal information we collect falls into two primary categories: information you actively submit to us, and information that is automatically generated or collected when you use our website.

2.1 Information You Voluntarily Provide

• ‌Account Registration Information‌: When you create a user account on our website, you will be required to provide a valid email address, set a secure account password, and you may optionally provide additional contact details such as your full name for easier account management. This information is used to verify your identity, protect your account security, and allow you to access personalized features including order history tracking, saved shipping addresses, and favorite product lists.
• ‌Transaction and Fulfilment Information‌: To successfully process and deliver your purchased kitchen textile products to you, we require you to submit accurate shipping details including your full name, valid contact phone number, and complete physical delivery address. For order verification and after-sales support purposes, we also retain basic order records including your selected product items, order number, transaction time, and order value. We never store your full payment card details: all payment processing is completed directly through our licensed, PCI DSS compliant third-party payment service providers, and we only receive a confirmation notice of successful or failed payment to update your order status.
• ‌Customer Support and Interaction Information‌: When you reach out to our customer service team via our official contact email synte@kitchenthingsnz.com, phone number +64 9 525 1199, or the website contact form, you may voluntarily provide additional information including your specific question, order reference number, and any other details you share to help us resolve your enquiry efficiently. If you submit product reviews, participate in our user surveys, or join our optional marketing newsletter subscription, we will collect the content of your feedback and your subscribed contact information to improve our product offerings and service quality.

2.2 Automatically Collected Information

When you browse our website, our servers automatically record a series of non-identifiable or device-related technical information to ensure the stable operation of our platform and optimize your user experience. This information includes your device model, operating system version, browser type and version, network IP address, internet service provider, pages you visited on our site, time spent on each product page, click stream data, search keywords you entered, website access timestamps, and other anonymous browsing logs. This data helps us analyze website traffic patterns, fix technical bugs, optimize our page display compatibility across different devices, and prevent malicious access or fraud attempts.

2.3 Indirect Information Collection (Compliant with IPP 3A)

In full compliance with the 2025 New Zealand Privacy Amendment Act and the IPP3A notification requirements effective 1 May 2026, if we ever collect any personal information about you from channels other than your direct submission to our website, we will take all reasonable steps to notify you of this collection activity within the timeframe required by law, clearly disclosing the source of the information, the type of data we have collected, and the intended purpose of use. We only conduct such indirect collection activities under strictly permitted circumstances, including when the information is publicly available, when you have previously given explicit consent to such collection, or when an exception applies to prevent serious threats to public health, personal safety, or to avoid obstructing legal enforcement actions.

3. How We Use Your Personal Information

All processing activities of your personal information are limited to the specific purposes for which the data was collected, and we will never use your information for any unrelated new purposes without obtaining your separate explicit consent. Your personal information is used for the following core legitimate purposes:

1. ‌Core Service Fulfilment‌: We use your account information to verify your identity and secure your account, your shipping details to arrange the accurate, timely delivery of your purchased kitchen textile products, and your transaction records to process order confirmations, track delivery status, handle return and refund requests, and resolve any order-related disputes that may arise.
2. ‌Platform Optimization and Security Protection‌: We analyze the automatically collected browsing and device information to optimize our website interface layout, adjust our product display logic to better match your shopping preferences, identify and block fraudulent transaction attempts, detect unauthorized account access, and maintain the overall security and stability of our entire e-commerce platform.
3. ‌Personalized Experience Enhancement‌: With your explicit separate consent, we may use your historical browsing and purchase records to recommend relevant kitchen textile products, share information about new arrivals, exclusive promotions, and limited-time offers that we believe may match your interests. You have the full right to turn off this personalized recommendation function at any time through the settings page in your user account.
4. ‌Mandatory Legal Compliance‌: We may process or disclose your personal information when we are required by applicable New Zealand laws, court orders, or official requests from authorized government regulatory bodies to do so, to fulfil our legal obligations and protect the legitimate legal rights and interests of our company, our users, and the general public.
5. ‌Anonymous Statistical Analysis‌: After fully de-identifying and anonymizing your personal information so that it can no longer be linked back to you as an identifiable individual, we may use this aggregated anonymous data for internal market research, operational performance analysis, and product iteration planning, to continuously improve the quality and cost-effectiveness of our kitchen textile product range.

4. Sharing of Your Personal Information

We will never sell, rent, or trade your personal information to any unrelated third parties for commercial marketing purposes without your explicit written consent. Your personal information may only be shared with third parties under the following strictly controlled circumstances:

• ‌Trusted Service Providers‌: We may share necessary relevant personal information with our vetted, contractually bound third-party service partners who perform essential functions on our behalf, including national courier and delivery companies that need your shipping details to deliver your orders, licensed payment service providers that process your payment transactions, and cloud hosting service providers that maintain the secure operation of our website. All these third parties are bound by strict data confidentiality agreements with us, and they are only permitted to process your personal information strictly according to our explicit instructions, and are prohibited from using your data for any independent secondary purposes.
• ‌Business Transaction Scenarios‌: In the event of a future merger, acquisition, company asset reorganization, or full or partial transfer of our e-commerce business, your stored personal information will be included as part of the transferred business assets. We will provide you with reasonable advance notice via email and a prominent notification on our website homepage before any such transfer takes place, to inform you of the change of data controller and any material adjustments to your rights under this Privacy Policy.
• ‌Legal and Safety Exceptions‌: We may disclose your personal information if we determine in good faith that disclosure is reasonably necessary to comply with binding legal requirements, respond to an emergency to protect the personal safety of our users, our staff, or the general public, or to prevent serious damage to property or legal rights related to our website operations.

5. Data Security Protection Measures

We have implemented a layered set of physical, electronic, managerial, and technical security measures to fully protect your personal information from unauthorised access, disclosure, misuse, alteration, destruction, or accidental loss, in full compliance with New Zealand data security regulatory requirements:

• All physical printed records that contain your personal information are stored in locked, restricted access filing cabinets at our Auckland office, and only a small number of pre-authorised senior operational staff are granted access to these physical records.
• All electronic personal information stored on our servers is protected by industry-standard Secure Socket Layer (SSL) end-to-end encryption during transmission over the internet, and the stored data at rest is encrypted using AES-256 military-grade encryption protocols.
• Strict role-based access control systems are deployed on all our internal business systems: only staff whose job duties require access to specific personal information are granted the minimum necessary level of access permission, and all of our employees are required to sign a legally binding internal data confidentiality agreement during their employment, with clear penalties for any unauthorised data disclosure.
• Our website servers are protected by enterprise-grade next-generation firewalls and real-time intrusion detection systems, and we conduct regular quarterly security vulnerability scans and annual independent third-party security audits to identify and fix potential security risks proactively.

While we spare no reasonable effort to safeguard your personal information, no data transmission method over the public internet or electronic storage system can be guaranteed to be 100% absolutely secure. In the unlikely event of a personal information security breach that poses a high risk to your personal rights and interests, we will notify you and the New Zealand Office of the Privacy Commissioner in full compliance with the legal notification timelines required by applicable New Zealand privacy laws.

6. Use of Cookies

Our website uses standard cookie technology to store small pieces of text data on your local device when you visit our site. These cookies help us remember your preferred language settings, keep your shopping cart contents intact across different browsing sessions, recognize your logged-in account status when you return to our site, and analyze anonymous website traffic patterns to improve your overall browsing experience.

You can adjust the privacy settings on your web browser at any time to delete existing stored cookies, or disable the automatic acceptance of new cookies entirely. Please note that if you choose to disable all cookies, some core functions of our website including your shopping cart page and user account login system may not operate normally, which will affect your normal shopping experience on our platform.

7. Your Rights Over Your Personal Information

Under New Zealand privacy laws, you hold full, legally enforceable rights over all of your personal information that we collect and store:

• ‌Access Right‌: You can submit a request to us to obtain a clear copy of all personal information that we currently hold about you, free of charge in most circumstances.
• ‌Correction Right‌: If you find that any of your stored personal information is inaccurate, incomplete, or out of date, you can contact us at any time to request that we correct and update the relevant data without unreasonable delay.
• ‌Deletion Right‌: You have the full right to request us to permanently delete all your personal information stored on our systems, subject only to limited legal exceptions where we are required by law to retain certain records for tax, financial audit, or dispute resolution purposes. After receiving your deletion request, we will respond to you within 10 working days and complete the deletion process within the statutory timeframe.
• ‌Withdraw Consent Right‌: You may withdraw any previously granted consent for us to process your personal information at any time. For example, you can unsubscribe from our marketing newsletter list by clicking the unsubscribe link at the bottom of all our marketing emails, or adjust the personalized recommendation toggle in your account settings.
• ‌Data Portability Right‌: You can request us to provide your core personal information in a structured, machine-readable format that can be easily transferred to another service provider of your choice.

To exercise any of the above rights, you may contact us via email at synte@kitchenthingsnz.com, call us on +64 9 525 1199, or send a written request to our physical address at 390C Church Street, Penrose, Auckland 1061, New Zealand. We may first verify your identity to ensure that the requester is the legitimate data subject, before processing your request.

8. Privacy Policy Updates

We may review and update this Privacy Policy periodically to reflect changes in our business operations, new product service features, or adjustments to comply with the latest applicable New Zealand privacy laws and regulatory requirements. If any updated revisions to this policy will materially reduce your existing privacy rights outlined in the current version, we will publish a prominent, eye-catching notification on the homepage of www.kitchenthingsnz.com at least 30 days before the revised policy comes into effect, and we may also send a separate notification email to your registered account email address. Your continued use of our website services after the effective date of the revised Privacy Policy will be deemed as your full acceptance of all updated terms.

9. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy, or about the way we handle your personal information, you can reach our dedicated privacy protection officer directly through the following contact details:

• Company Name: KITCHEN THINGS NZ LIMITED
• Physical Address: 390C Church Street, Penrose, Auckland 1061, New Zealand
• Contact Phone: +64 9 525 1199
• Official Email: synte@kitchenthingsnz.com